Terms of Service
Last updated October 2026
1. Agreement and legal seller
The seller's legal business name is ThreadSpider, which operates the ThreadSpider service ("we", "us"). You are contracting with ThreadSpider. These Terms govern your access to and use of the service. By creating an account or continuing to use the service, you agree to these Terms. If you use ThreadSpider on behalf of an organization, you confirm you are authorized to accept them for that organization.
2. The service
ThreadSpider retrieves publicly available YouTube comments for the videos or channels you submit and uses AI to produce reports containing sentiment, questions, feedback, comparisons, recommendations and related insights.
3. Your account
You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. Notify us at hello@threadspider.com if you suspect unauthorized access.
4. Acceptable use
You agree not to use ThreadSpider to harass, profile or target individual commenters; to violate any law or third-party rights; to attempt to bypass usage limits or security; to scrape or resell the service; or to interfere with its operation.
5. YouTube Terms
ThreadSpider uses YouTube API Services. By using ThreadSpider you agree to be bound by the YouTube Terms of Service (youtube.com/t/terms). ThreadSpider is not affiliated with, endorsed by or sponsored by YouTube or Google.
6. AI-generated content
Scores, sentiment classifications, audience estimates, insights and recommendations are generated by AI and may be incomplete or inaccurate. They are provided for informational purposes and are not verified facts or professional advice. Review them before relying on them for decisions.
7. Data availability
Comment retrieval depends on YouTube's API, quotas and each video's settings. Some comments may be unavailable, disabled or limited, and analyses are bounded in size. We report the actual number of comments retrieved and analyzed.
8. Your content and reports
You retain any rights you have in the URLs you submit and the reports generated for you. You grant us a limited license to process this content solely to provide the service. Comment text remains the property of its original authors.
9. Our property
ThreadSpider, including its software, design, branding and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks.
10. Fees and credits
Each user receives one free video or channel analysis per UTC calendar month. Additional analyses cost 10 credits each. Five credits equal one US dollar; credits can be purchased in multiples of 10, with a minimum purchase of 10 credits ($2). Purchases are one-time payments, not subscriptions. Applicable tax is shown at checkout. Failed analyses restore the credits or free allowance reserved for that attempt. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payment-related customer service and returns. Payment and refund handling is governed by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) and Refund Policy (https://www.paddle.com/legal/refund-policy).
11. Termination
You can stop using ThreadSpider and delete your account at any time. We may suspend or terminate accounts that violate these Terms or put the service or other users at risk.
12. Disclaimers
The service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
13. Limitation of liability
To the fullest extent permitted by law, ThreadSpider will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill arising from your use of the service.
14. Changes
We may update these Terms from time to time. Material changes will be announced by email or in the app, and continued use after changes take effect means you accept the updated Terms.
15. Contact
Questions about these Terms can be sent to hello@threadspider.com.
16. Refund policy
ThreadSpider offers a 30-day money-back guarantee on credit purchases. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. To request a refund, visit https://paddle.net and follow the purchase support instructions, providing the email address used at checkout and your order or transaction reference. Paddle, our Merchant of Record, processes refunds and handles payment-related customer service. This policy does not limit your statutory consumer rights.