Refund Policy

Last updated October 2026

1. Seller and purchases

The seller's legal business name is ThreadSpider. This policy applies to one-time purchases of ThreadSpider analysis credits. Credit purchases are not subscriptions.

2. 30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, including for a change of mind.

3. How to request a refund

Visit https://paddle.net and follow the purchase support instructions to request your refund. Provide the email address used at checkout and your order or transaction reference so your purchase can be located. Paddle, our Merchant of Record, processes refunds and handles payment-related customer service. You can also contact ThreadSpider at hello@threadspider.com for help locating your purchase.

4. Payment terms and consumer rights

Payment and refund processing is governed by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) and Refund Policy (https://www.paddle.com/legal/refund-policy). This policy does not limit any statutory consumer rights you may have.