Privacy Policy
Last updated October 2026
1. Who we are
The seller's legal business name is ThreadSpider ("ThreadSpider", "we", "us"). ThreadSpider is the data controller for personal information processed to provide our AI-powered analysis of public YouTube comments. This policy explains what information we collect when you use threadspider.com and our app, and how we use it. Questions can be sent to hello@threadspider.com.
2. Information you give us
When you create an account we collect your email address, display name, password (stored only as a secure hash by our authentication provider) and, if you choose, a profile picture. If you sign in with Google or Lovable, we receive your name, email and profile image from that provider.
3. Content we process for you
When you submit a YouTube video or channel URL, we retrieve publicly available metadata and comments through the official YouTube Data API. We store the retrieved comments, the AI-generated insights, scores and recommendations as part of your report so you can revisit and export it.
4. Usage information
We keep a record of activity in your account, such as reports generated, analyses run and exports made, to power your dashboard. Our infrastructure providers may log technical information like IP address, browser type and request times for security and reliability.
5. How we use information
We use your information to provide and operate the service, generate your reports, secure your account, respond to support requests, and improve ThreadSpider. We do not sell your personal information and we do not use your reports for advertising.
6. AI processing
Comment text is sent to our AI service provider solely to generate your report. Providers are contractually restricted from using this data to train their models. AI outputs are estimates and may contain errors.
7. YouTube API Services
ThreadSpider uses YouTube API Services. By using ThreadSpider you also agree to be bound by the YouTube Terms of Service (youtube.com/t/terms) and the Google Privacy Policy (policies.google.com/privacy). We access only public data and never access your YouTube account.
8. Sharing
We share information only with service providers that help us run ThreadSpider (hosting, database, authentication, AI analysis, email delivery), when required by law, or as part of a business transfer. Paddle acts as Merchant of Record for credit purchases and processes payment information for sales, payments, tax compliance, invoicing and payment-related support. We store purchase identifiers, credit quantities and payment status to maintain your credit balance; we do not store your card details. Your reports are private to your account.
9. Data retention and deletion
We keep your data for as long as your account is active. You can delete individual reports at any time, or delete your entire account from the Account page, which permanently removes your profile, reports, stored comments and activity history.
10. Security
Data is encrypted in transit and at rest, and access controls ensure only you can read your reports. No method of transmission or storage is completely secure, but we work to protect your information.
11. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, or object to certain processing. Contact hello@threadspider.com and we will respond within 30 days.
12. Children
ThreadSpider is not intended for children under 16, and we do not knowingly collect their personal information.
13. Changes
We may update this policy from time to time. We'll post the new version here and update the date above, and notify you of material changes by email or in the app.